Creating an ‘aha’ moment during co-op tours

West Central Electric tour

Rhonda Fritts, Security and Response Services shift lead, takes a call in dispatch during a West Central Electric employee tour.

Joe Connot is going for the creation of “aha” moments. Connot is member services manager for West Central Electric, and has spent many years traveling with member-consumers on trips to North Dakota. “We’d never had an employee trip before,” he says. “Everyone talks about Basin this and Basin that. We have some employees who have been here for 30 years and have never been to Basin.”

West Central Electric tour

Lea Glaze toured Basin Electric facilities in May. She is married to Greg Glaze, a purchasing agent for West Central.

Connot says employees understand Basin Electric is their power supplier and that electricity rates fall in part on what the Basin Electric board decides. He says during a discussion with Steve Reed, West Central Electric CEO, they decided the best way for employees to understand it all better would be for them to see it for themselves.

Connot says co-op employees are the ones most likely to get questions from member-consumers. “In our area, the big topic is the Lower Brule to Witten transmission line,” he says. “People ask, ‘Who is doing that?’ ‘It’s Basin doing that.’ ‘Well, what is Basin doing that for?’ or ‘Who is Basin?’”

Read more about the tours in the July-August 2014 issue of Basin Today: Creating an ‘aha’ moment

West Central Electric tour

Jared Dowling, West Central metering technician, says seeing all the steps in generating electricity opened his eyes.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: